Study Reveals Video Emails Offer Relief as Inbox Fatigue Continues to Rise Study Reveals Video Emails Offer Relief as Inbox Fatigue Continues to Rise

vidyard social
August 4, 2021

Neuroscience research by B2B DecisionLabs and Vidyard exhibits text-based emails create adverse feelings, whereas video messages have a tendency to emote pleasure, much less fatigue.

KITCHENER,Ont. – August 04, 2021 – Looking to enhance firm morale and make clients more probably to interact within the new digital-first enterprise world? Use more video.

That’s the unmistakable conclusion of a first-of-its-kind brain study performed in April 2021 with U.S. enterprise professionals from industries together with excessive tech, consulting, business, finance, banking, and insurance coverage, who considered a wide range of text-based and video-based content material property and messages.

When proven a video message, respondents tended to enter a contented, happy, or alert state and really feel much less fatigue. By distinction, textual content or e mail tended to make viewers more anxious and prompted mind exercise related to adverse feelings such as being upset or aggravated. In addition, viewers who read textual content with embedded video felt fewer adverse feelings than those that read textual content alone.

Some contributors additionally remembered video content material higher than textual content and could also be far more probably to act on a video message somewhat than a textual content message — an vital discovering not just for employers however for leaders of gross sales organizations searching for new methods to interact clients.

Nearly 60% of contributors remembered zero emails inside 48 hours of viewing them. Yet long-term reminiscence take a look at outcomes indicated that of those that did bear in mind one or more emails, contributors remembered particulars from a video portion of the e-mail if included. Videos that included dynamic results (e.g., animation, movement, sound results, screenshots) and related video titles have an excellent increased likelihood of memorability.

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The research, commissioned by Vidyard, was led by Dr. Carmen Simon, Ph.D., a cognitive neuroscientist who serves as Chief Science Officer for science-backed advertising and marketing and gross sales coaching supplier Corporate Visions and a lead researcher for B2B DecisionLabs.

Dr. Simon used numerous neuroscience and biometric instruments to measure responses. While viewing textual content and video samples on a pc, contributors wore an EEG (electroencephalogram) cap, as nicely as ECG (electrocardiogram) and GSR (Galvanic Skin Response) units. The laptop additionally tracked eye motion. These instruments enabled an correct analysis of the cognitive and affective processes of the mind past self-reports, on-line assessments, or behavioral commentary.

“Video engages reflexive thinking, which can lead to improved long-term memory,” Dr. Simon stated. “In addition, our study findings around the dynamic effects of video align with the cognitive theory of multimedia learning, which has shown that viewers who are exposed to both pictures and narration score higher on memory tests than viewers who are exposed to only pictures or only words.”

Via the research, Dr. Simon and her analysis crew discovered that the expertise of the e-mail inbox tends to put individuals in a adverse emotional state. And eye-tracking warmth maps of contributors viewing prolonged textual content emails confirmed that individuals misplaced focus and a spotlight since lengthy strains are strenuous for the mind to course of.

But video, even in tandem with textual content in an e mail, elicited very completely different responses. For occasion:

  • Maps of mind exercise confirmed that the inclusion of a video in an e mail will not be a adverse disruption to the viewer. Emails with embedded video messages tended to neutralize the adverse expertise of e mail and in reality, promoted a more constructive expertise than simply textual content.
  • Participants tended to have a more constructive expertise (increased “valence”) and had been more constantly alert (increased “arousal”) when introduced with a video e mail versus a textual content e mail.
  • Participants tended to really feel more motivated and fewer fatigued whereas viewing the video emails versus textual content emails. People additionally remembered more (and with more precision) from the video emails.
  • Videos had been positively perceived by the receiver as a welcome break from textual content emails. Eye-tracking warmth maps of viewers watching a video confirmed that individuals stayed more centered, which can imply senders of video emails are higher ready to management the story and information the viewer’s consideration to what’s most vital within the message.
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“What we learned in this study was that video wasn’t simply the right tool to use during the pandemic, it is the right communications tool to use going forward — for hybrid work, for sales, and for businesses of all kinds,” stated Tyler Lessard, Vidyard’s chief video strategist. “Plainly speaking, our brains demand video for the kind of remote human interactions that will continue as hybrid work and hybrid commerce become the norm. Relying solely on old, staid methods such as text and emails is bad business. The adoption and popularity of video, both live video calls and new technologies such as video messages, will continue to soar in business because it changes the way professionals communicate in a decidedly positive way.”

More Information:

  • For more data and to obtain the complete research, please go to

About Vidyard

Vidyard helps companies and professionals join with their audiences in an entire new method by way of participating, personalised, and measurable video experiences. Through its world video internet hosting and analytics platform, Vidyard empowers firms like LinkedIn, Zycus, League, Stanley Black & Decker, and others to rework their strategy to advertising and marketing, gross sales, and company communications. Vidyard helps any enterprise skilled create and share customized movies to ship their message in a more private and impactful method by way of its free and professional instruments. Thousands of companies and tens of millions of individuals all over the world depend on Vidyard for his or her video wants. Sign up for Vidyard without spending a dime:

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Media Contact:

Josh Swarz, Big Valley Marketing for Vidyard – [email protected]

Sarah Duckett, Public Relations & Communications, Vidyard – [email protected]

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Jerry Gordon

About Jerry Gordon

Webmaster, nature and tech lover. Jerry manages the day-to-day operations at DigiToolsadvisor. He loves enjoying his free time, but most of all, trying new tools to master.