Technological evolution has developed the potential to transform many aspects of our lives. Recent innovations allow computers to process data in ways we could never have imagined, even in the business world.
The idea of automation arose long before Artificial Intelligence (AI) and it was thanks to the industrial revolution that the modernization of processes reduced costs and times in the production of goods.
However, this idea has changed a lot. Automation is a term that is currently used to refer to processes or techniques that use technology to make a device operate automatically.
Today automation is everywhere, from bots that help with customer service to artificial intelligence that we have in the palm of our hands, which we can access thanks to mobile devices.
As time progresses, we are more dependent on technology, and its applications make it easier for us to create and implement business processes much faster than fifteen or twenty years ago. And everything seems to be at the click of a button.
If you are looking to make automation part of your business strategy, in this article we will tell you what Robotic Process Automation is and what it is for.
What is RPA or Robotic Process Automation?
Robotic process automation (RPA) is a software tool that allows the implementation of coded commands that emulate the actions of humans interacting with digital systems in order to reduce efforts and costs.
In addition to reducing effort and investment, you may be wondering what this automation-focused technology is for. We answer that question below.
What is RPA for?
Many companies have been able to continue their work and even increase their productivity despite the COVID-19 health crisis thanks to RPA technology. Which serves to automate processes that once required human attention and that can now be carried out by a robot. With that allows employees to continue their tasks remotely and even increase their productivity.
Previously repetitive tasks often hampered employee productivity. Thanks to automation and RPA tools, it is possible to optimize time on tasks that truly require human attention, such as the strategic jobs that form the foundation of an organization.
Therefore, RPA is not only a technology tool that helps automate tasks and processes that used to be repetitive, but also allows companies to save time and money by freeing employees from mechanical tasks. Thanks to which the marketing, sales and support teams can focus on what matters most: creating value for customers and the company.
Automated robots mimic the actions of humans, such as logging into different applications, copying and pasting data, moving files from one folder to another, or filling in forms in a more convenient and reliable way.
Therefore, RPA serves SMEs and large companies to accelerate workflows and help employees increase their productivity by independently executing some of the processes.
With these ideas in mind, let’s look at six functions that can be easily automated today.
6 business functions that can be automated with RPA
RPA tools make it possible to optimize and simplify some of the business functions, thanks to the use of bots that automate processes through different applications. Here are the most common business functions that can be automated with RPA:
1. Human Resources functions
Robotic Process Automation technology can become a perfect ally to help the human resources department in the selection of candidates. For example, it is possible to evaluate the relevance of applications, rank resumes and even determine the tone with which candidates communicate with recruiters.
RPA is a solution that allows automating the administration and management of personnel in recruitment processes, since it is less expensive, more secure and improves the user experience.
Therefore, robotic automation in this area is a strategic ally that provides companies with practical solutions for the management of administrative functions.
2. Financial functions
The technology offered by robotic automation positively impacts financial business functions by lowering costs and improving reporting.
RPA allows you to control repetitive monthly, quarterly and yearly tasks by automating financial processes, such as the justification of costs, resources and risk to the automation of invoices.
Thanks to RPA solutions it is possible to automatically extract invoices, attach documentation and upload all the information to the customer portal in a matter of minutes, thus reducing the time it would normally take to do it manually.
3. Customer service functions
RPA solutions drive optimization of customer service by reducing workloads and tasks, making it possible to accelerate processes in this area. For example, you can collect customer information, manage service requests, and update records.
The RPA automation process in the customer service area results in a better customer experience, thanks to quick responses to their requests and optimization of customer feedback management.
It is even possible to reduce errors even when automation robots work 24 hours a day, 7 days a week, something that with manual work would be impossible to avoid.
4. Business functions
Thanks to the automation of processes, it is possible to maintain high levels of effectiveness related to buying and selling activities, since they allow a better knowledge of customers, monitoring of proposals and commercial objectives.
Many of the tasks that used to be done manually by salespeople can be automated through RPA, saving time and dedicating it to acquiring new leads and opportunities to increase revenue.
5. Systems functions
Robotic Process Automation technology allows companies to integrate their applications, through an automated connection, so that none of them work in isolation. In this way, all departments work collaboratively more efficiently.
The integration of systems through robotic automation has the benefit of increasing precision and efficiency in the processes of SMEs and large companies.
6. Storage functions
Many times, storing and processing information can be a difficult task, especially when it comes to a scalable business, such as SMEs and large companies.
Data storage can be automated through RPA, allowing information to be collected and stored from different sources and formats in an optimal and fast way by means of defined and measurable rules.
These rules, it is worth mentioning, depend on each business model and the industry to which it belongs. The most admirable thing about all this is that, as this technology develops, the level of customization will increase. Thanks to this, we will see greater performance in automation and better opportunities for employees to focus on human treatment.
Now, there are currently several software options on the market.
5 RPA software for SMEs and large companies
RPA tools that help automate tasks allow optimization of business functions so there is a wide range on the market.
Rockebot is a platform that focuses on democratizing and accelerating the digital transformation of companies, as well as optimizing ROI for customers. It does so through automation robots that allow executing processes and workflows, extracting text from documents or images, as well as integrating applications that allow companies to work faster and smarter.
This software is very easy to use and helps to put the robots in the cloud, which favors the reduction of infrastructure expenses. This platform is compatible with Windows, Linux and Mac.
This platform allows automating and optimizing processes through Artificial Intelligence and machine learning. Uipath improves productivity and business efficiency, as well as employee engagement and customer experience, through automated robots that scale digital business operations at high speed.
UiPath is automation software that seamlessly integrates with Salesforce, Google Apps, and Microsoft. This platform allows you to create a robot to perform various functions, from email management to administrative processes; it is very easy to use and no coding knowledge is required.
3. Automation Anywhere
This platform allows automating business processes through intelligent bots powered by Artificial Intelligence, thereby increasing productivity and optimizing the customer experience.
Its Bot Store is the first and largest on the market with more than 1,200 smart automation solutions. It has a native web-based cloud platform and robotic interface for on-the-go automation.
Automatition Anywhere enables process automation for various business functions. This helps maintain high performance and plays a strategic role in the business by solving various challenges in business processes through intelligent automation.
This platform provides intelligent automation that helps organizations get work done faster and generate better results for customers. It works with Artificial Intelligence in real time, has a scalable architecture with a low-code platform and translators for specific platforms, which facilitates automation and integration.
This automation software is perfect for companies looking to optimize the work of their employees, as it helps automate tasks and improve business efficiency with unattended bots and the incorporation of workforce intelligence.
This smart, code-free automation platform offers robotic automation processes to deliver value to any business business process. It uses autonomous software robots, through intelligent technology that imitates and learns business processes such as humans, scales the volume of tasks and digital workers on demand.
Blueprism automates project management, human resources and finance processes. The capabilities of this software allow you to automate simple processes quickly so that employees can address more complex solutions.
It is very easy to understand and has a control room. With this tool it is possible to program the automation of processes and execute them when necessary.
These RPA software options are an excellent starting point if what you are looking for in your company is to automate processes to improve the performance of your teams and increase profits.