InterServer Review (2022) — An In-Depth Analysis

interserver


InterServer — Overview

InterServer is a web hosting provider that seeks to create an all-in-one experience for its users. It has been providing hosting services for 21 years, since 1999. Not only does InterServer offer shared hosting, but also dedicated servers, quick servers, and cloud hosting.

On top of hosting, InterServer also features email, domain names, and a website builder.

1. Features

Unlimited Resources, Unlimited Domains, and Powerful Extras

InterServer’s shared hosting comes in two forms: Linux hosting, described simply as Standard Web Hosting, and Windows hosting, described as ASP.NET. WordPress and other popular CMS (content management systems) perform best on Linux hosting, which is based on the popular cPanel control panel. Windows hosting, on the other hand, is almost exclusively used for web projects dependent on Microsoft technologies, such as ASP.NET or MSSQL.

For the purpose of this review, I signed up for a Standard Web Hosting plan for $2.50 per monthIt includes a lot of cool features, but first and foremost is the unlimited amount of resources.

Now, unlimited doesn’t mean you can park your entire media library on your account, or make it into a downloads portal. What it does mean is that as long as you adhere to a fair use policy, you don’t have to worry about running out of space or bandwidth ever again.

This is fantastic news, but it doesn’t mean that you’ll be able to stick with shared hosting and let your website keep growing forever. A massively successful website will require more CPU and RAM resources, as many simultaneous visitors put a big strain on a shared server. If that happens, you’ll have to upgrade to a VPS.

What else does InterServer have for us? SSL certificates. Everybody gets one! The company includes a Let’s Encrypt SSL certificate with each shared account, making sure you’re padlock protected. SSL is a must for running an e-commerce store, ensuring your visitors’ privacy, and getting better Google rankings. The certificate doesn’t come pre-installed, but the support agent I spoke with was more than happy to install it himself.

I proceeded to test InterServer’s SSL tech through the Qualys SSL test, where my website got a fantastic A ranking.

Next, all Linux accounts come with the Softaculous one-click installation tool. Use it to install WordPress, Joomla, the SitePad website builder, and hundreds of other CMS in a minute or two. If you’re switching to InterServer from a different web host, no need to do any of the work yourself. InterServer provides free website migrations with all accounts.

The one important feature that InterServer lacked was remote backups. You can set up a schedule and create backups on your local hosting drive, but I would’ve wanted to see an automatic remote option. You’ll just have to be a responsible adult and transfer these backups to a remote location yourself, to ensure that a dreaded security breach doesn’t cost you everything.

2. Security

Ironclad Security Tools and Protocols

Keeping your website secure and free of malicious files is of the utmost importance, but most hosting companies are more like your fun uncle than your possibly overprotective parents. That is, some will try to upsell you with a security suite, others might give some helpful advice, but very few will provide you with everything you need to keep your website safe.

This is where InterServer truly shines. Its InterShield Security firewall blocks outside attackers, utilizing machine learning to stay ahead of the threats. This defense is automatically included with all plans. In addition, you’ll have access to the ModSecurity tool, providing another layer of firewall defenses, and to Imunify360, which will constantly scan your hosting drive for malicious files.

And the best part? Everything is included in your plan, free of charge.

InterServer security suite
It’s great (and rare) to see security tools included in shared plans

LiteSpeed Caching and Cloudflare CDN

Your website’s speed can be vastly improved by using caching, a process that saves static copies of your pages for future use. LiteSpeed, one of the best web server technologies available today, provides all the caching tools needed to boost your performance.

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You’ll get access to LiteSpeed caching through cPanel, and the integrated tool will quickly scan your drive and make cached copies of your pages. For advanced pages that require a good amount of computing power, this can save valuable seconds in loading time.

InterServer cache manager
Always use the LiteSpeed cache. It’s awesome, and I love it

Another excellent integration is with Cloudflare’s CDN (content delivery network). Cloudflare’s global fleet of servers will cache copies of your website’s pages, and each one of your visitors will be served from a server location close to them. It’s like turning your website into Mcdonald’s, with a location on every corner, but presumably offering better nutritional value.

That’s right, I said it.

Mostly static websites (like portfolios and business pages) will benefit the most out of a CDN,  as it has the potential to significantly cut loading times for visitors far away from InterServer’s data centers. If your website is constantly updated and contains a lot of dynamic content, a CDN will have less of an effect.

Unlimited Domains and Websites

You’ll often find that there’s a limit on the number of separate websites you can build with a shared web hosting plan. You might have enough disk space available for another small project you want to bring online (like a cat sweater consulting firm) but you’ll either be limited to using subdomains or not even have access to the databases needed to install more WordPress instances. Actually, this was the case with every other basic shared plan I tested.

Well, InterServer is different. Open as many databases as you want, and use the domain manager to add extra domains, running completely separate websites. This is great if you’re looking to make the most out of your unlimited plan and aren’t expecting massive traffic on any of your websites.


3. Ease of Use

A Few Hiccups Aside, It’s a Pretty Streamlined Process

Features-wise, it’s obvious that InterServer packs a serious punch. Are all these features as easy to use as they are powerful? Well, almost. A few issues were noted, but generally speaking, I didn’t encounter any major problems. Let’s take a closer look.

Choosing Your Plan

Ever wandered into a store looking for something but found yourself overwhelmed by the sheer number of brands and options? Many hosting companies employ the same tactic and offer a confusing list of similar-sounding plans with minor differences, kind of like every boy band everI was so happy to see that InterServer did away with this and now offers only one shared plan. One!

Creating a New Account was the Aforementioned Hiccup

After choosing Standard Shared Hosting, it was time to create an account. The process was pretty generic, and after entering my domain name, details, and credit card information, my account was created. But my hosting wasn’t active.

I wasn’t sure why, and I couldn’t find any information in my account area. I figured I’d wait, thinking maybe the process takes time, but after two hours, everything remained the same.

I gave up and contacted support, which took over an hour to respond. The agent explained that my credit card needed to be verified and the payment hadn’t actually been made. I tried verifying it, but ended up just switching to PayPal instead. After that, the payment was immediately accepted and my hosting was activated.

Connecting a Domain and Installing WordPress

After the account activation debacle, I found myself a little less enamored with the service. What else was going to go wrong? Luckily, it was smooth sailing from that point onward. I found InterServer’s nameservers in my account area, and after updating them in my Namecheap dashboard, my hosting was connected in no time.

InterServer nameserver information
There’s nothing better than not having to search for nameservers

Installing WordPress was easy with Softaculous, and the automatic installation took no longer than a minute.

The only annoying thing was that the default destination folder for WordPress is domain/wp/, so remember to remove the “wp” part. If you forget to do so, your domain name alone won’t direct you to your site. Visitors will have to go to yourdomain.com/wp instead of just yourdomain.com.

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To fix it, you’ll need to either reinstall WordPress or delve into the MySQL database alone. For my less geeky readers, just know that this is a hassle and a pain. So delete those two letters, and you’ll be okay.

 

InterServer - WordPress installation
The dependable Softaculous tool lets you install, clone, and manage WordPress

4. Performance

Great Speeds in North America and Western Europe

For visitors, it’s all about two things: page loading speed and server uptime. InterServer’s data centers are located on both coasts of the US, with three on the east coast and one in LA. I chose the Secaucus, NY data center as my location.

What’s the verdict? In short, I got a respectable average loading time of 1.94s and a very dependable uptime of 99.953% over more than four months of testing. Speeds were best in the US and Europe, with other global locations taking longer to load my site.

You’ll notice that it’s very similar to what your own website might look like – a medium-sized homepage containing HD images, text, some cool animations, and a contact form. As such, the results I’ve gathered will give you a very close approximation of the performance you can expect from InterServer.

Now, I made an overall performance test for this website. The tools I used were GTmetrix PRO, the Sucuri Load Time Tester, and UptimeRobot’s Pro plan. The Dallas, TX, GTmetrix server was used to measure speed and optimization scores in the US, Sucuri for global performance insights, and UptimeRobot for tracking uptime.

GTmetrix

As I said before, I used the Dallas, TX server to test my loading speeds, but the results were very similar on both the Vancouver and London GTmetrix testing servers.

I ran the test multiple times a day for multiple days and calculated three figures: the average loading time, the best loading time, and the worst loading time. You generally want to keep your loading times under two seconds, as making users wait for longer results in many of them skipping off to find another site that will load faster.

So, how did my website do? The average loading time was 1.94s. The fastest loading time was a whopping 1s, and the slowest recorded time was 3.4s. For your viewing pleasure, here’s the best recorded time:

InterServer - GTmetrix performance results
I was super happy to see such great speeds

As you can see, the B scores indicate that my website is in very good shape, despite not having any optimizations applied to it. Keep in mind that if you do optimize your website, you can expect significantly better loading times; not that there’s anything wrong with 1.94s.

Sucuri Load Time Tester

After running the Sucuri tool again and again, and collecting the results in my treasured Google Sheet – I said this was geeky stuff – I calculated three figures. First is the average loading time for the fastest-loading location (which is in the US, close to the data center), second is the average time for the slowest-loading location (Bangalore, India), and third is the average global loading time (Sucuri calculates global loading time as the average of all local loading times).

The average time for the fastest location was 0.282s. The average slowest time was 4.275s, and the average global time was 1.513s. Simply put, This makes InterServer a fantastic choice for where it’s fastest, which is North America.

As you can see from this sample test, the situation in Western Europe isn’t half bad, either:

InterServer - Sucuri global loading speeds
The US data centers are simply too far away for many global locations

If you want to see San Francisco in the green, remember to choose the LA data center as your hosting location. This greatly affects the results. What about the faraway global locations, like Singapore, India, and Brazil? Sadly, there’s nothing to do about that. Even a CDN didn’t make things much better. InterServer is just not a good choice for those locations.

UptimeRobot

First of all, let me just say that InterServer does provide a 99.9% uptime guarantee, with the terms clearly stated in the Service Level Agreement (SLA). I went over it, and it’s fair stuff.

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Obviously though, we’d all prefer not to use that guarantee, and to just have our website reliably available online. Well, after more than four months of uptime tracking, these are the results:

InterServer - UptimeRobot uptime
InterServer promises a 99.9% uptime and delivers with 99.953%

At 99.953%, InterServer is being very true to its promises. You might notice that in the last 30 days, the figure dipped a bit below 99.9%. That’s cause for a refund, so always remember to track your uptime and monitor the situation!

To sum up the results – while InterServer might not be the fastest host I tested, speeds in the US were entirely acceptable. A bit of tweaking and optimizations can make InterServer an even faster host, and reliability-wise, it’s doing great.


5. Support

One feature that we’re always happy to see is 24/7/365 customer support. InterServer offers exactly that. They have a speedy live chat, a great network of international phone support in a number of languages, and a decent knowledge base.

In their live chat, InterServer has retired the old chatbot, which was used to start the conversation by letting you choose a problem category. Now, after typing in your inquiry, you are instead connected straight with the support agent (within a few minutes).

So, to test out their live chat support, we asked them a few basic questions about site migration. The responses were knowledgeable and on average it took them two minutes to respond.

GoDaddy live chat

InterServer has really made big improvements to its live chat support within the past years. It used to be unreliable and often felt like they were trying to sell you something, instead of helping you figure out a solution. But we’re glad that they seem to have listened to user reviews and completely reworked their live chat.


6. Pricing

InterServer’s Affordable Plans Include Everything You Need

Price-wise, InterServer is one of the fairest companies I’ve had the pleasure of testing. There are so many ways web hosts can manipulate you into paying an extra dollar (or much, much more), and I was delighted to see that InterServer takes the honest approach; not a single upsell attempt or hidden setup fee was noted.

Another thing that differentiates InterServer from the competition is the company’s Price Lock Guarantee. Many other hosts lure you in with a low entry price, but charge up to four times more when it’s time for renewal. With InterServer, you simply never have to worry about that. The price you sign up for is the price you’ll continue paying.

Are these prices any good? Glad you asked. The one shared hosting plan, whether Linux or Windows, is extremely affordable, at $2.50 per month. It is possible to find cheaper plans with other hosts, but only if you sign up for a year or longer. InterServer is your best option for cheap and flexible hosting, especially when you consider all the extra features that the plan includes.

Basic VPS plans are not much more expensive than shared hosting, starting at $6 per month, but prices for advanced VPS and dedicated servers are more in line with what other companies in the industry offer. The prices for dedicated servers start at $49 per month.

Payment periods are one month, three months, six months, yearly, two years, and three years. You’ll get a discount when signing up for longer periods (up to 20%), but with the monthly plan being as great as it is, my recommendation is to stick with the monthly contract.

InterServer pricing - plan periods
The dream: low monthly prices and even better long-term prices

If you do decide to sign up for a year or longer, you will be presented with the option to purchase a heavily discounted domain name.

You can pay using Mastercard, Visa, American Express, Discover, and PayPal. There’s a 30-day money-back guarantee available for all plans.

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Overall Rating:

5/5


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Jerry Gordon

About Jerry Gordon

Webmaster, nature and tech lover. Jerry manages the day-to-day operations at DigiToolsadvisor. He loves enjoying his free time, but most of all, trying new tools to master.